From Rework to Accurate Order Submission
e3 Wealth
e3 Wealth reduced rework and improved order quality by aligning advisors and operations around getting submissions right the first time.
Featured Metric
<1% NIGO
down from approximately 15%
Rework
Hundreds of Hours Reduced
cleaner advisor-to-operations handoff
Confidence
Higher Order Quality
greater confidence in every submission
The Problem
Orders were regularly rejected as Not In Good Order (NIGO), creating hundreds of hours of rework.
The Solution
The organization aligned advisors and operations around one outcome: submit complete, accurate orders the first time.
Intentions
- Submission accuracy
- Required fields
- Advisor-to-ops handoff
Execution
- Rep code validation
- Institution validation
- Submission rule enforcement
Indicators
- <1% NIGO
- Rework eliminated
- Greater confidence in order quality
The Outcome
Oppty implemented an Order Management Application and automated rep code validation, institution validation, and required submission rules. e3 Wealth became capable of submitting orders with far greater accuracy while dramatically reducing rework across advisors and operations.
"Oppty has gone above and beyond to learn the intricate details of our business, which involves many layers of complexity. This attention to detail has enabled them to deliver a solution that addresses our unique needs and create a Salesforce environment that accurately mirrors our business processes."
Kyle, e3 Wealth